By using, accessing the website, or using any service provided by, you agree to the following terms of service. Continued use of the website demonstrates that you agree with our terms of service.

Throughout the following terms of service, Bitcoin Exchange may be referred to as "us", "our", "we", "the website", and "". Users of include but are not limited to registered members, as well as any visitor who uses the website in any way, shape or form. The term cryptocurrency may be used to describe any form of digital currency, including but not limited to Bitcoin.

By opening an account or accessing the Website, you agree to the following terms:

You accept both the Terms of Service and the Privacy Policy.
These policies may be changed at any time, with or without notice. It is your responsibility to regularly review the policies of

  1. You are at least 18 years of age, or the age of majority in your country.
  2. You must be a resident or citizen of India.
  3. You accept that the purchase and sale of cryptocurrency (Bitcoin) involves risk. Due to the constant price fluctuations, you may increase or lose value in your assets at any time.
  4. You acknowledge that purchasing Bitcoin (or any other digital currency offered by involves risk and you will not hold accountable for any gains or losses that you incur as a result.
  5. In no circumstance shall be responsible for any loss that you incur.
  6. does not allow users to perform payments to any third party accounts.
  7. may cancel potentially high-risk top ups or withdrawals, including top-ups made using reversible payment methods.
  8. reserves the right to change top up and withdrawal limits on your account as we deem necessary.
  9. reserves the right to stop and/or delay any cryptocurrency or inr deposits/withdrawals in case of any financial/legal/technical issue.
  10. reserves the right to terminate all or part of our services to you, temporarily freeze or permanently freeze (cancel) the authorizations of your account on our sole discretion without any prior notice, for whatsoever reason.
  11. does not provide, offer or exchange securities, investment contracts or any other form of financial instrument that may be considered by law to be a "security".
  12. offers a marketplace for the buying and selling of Cryptocurrency. While we strive to ensure that marketplace is both fair and free, we cannot be held accountable for any form of "market manipulation" that may occur, whether it be within the marketplace, or in the cryptocurrency marketplace as a whole.
    • Users agree that cryptocurrency prices are often unpredictable and experience swings due to a variety of reasons, including government interference, market conditions and speculation.
    • does not set the current market price. The price of cryptocurrency units traded on the platform result directly from buy and sell orders placed by users.
    • Any trading decision based on information provided by shall be the responsibility of the user alone.
    • assumes no responsibility for any action that is taken in the course of using the website or API.
    • Market information on is not delayed. However, in the event of a network outage or similar situation, users acknowledge that bears no responsibility for any delays.
  13. As a user of, you acknowledge that has no responsibility for any losses that you incur as a direct or indirect result of the website or any of our services.
  14. is not a bank, and therefore is not protected by CDIC. Fundings, whether they be in a national currency or digital cryptocurrency are not protected by any government insurance policy.
    1. does not store customer’s funds. You may have to manually initiate the withdrawal of the proceeds to your own account outside of
    2. is NOT a financial institution, bank, credit union, trust, or deposit business. We DO NOT take Deposits. We exist solely for the purposes of buying and selling cryptocurrencies.
  15. It is the user's responsibility to secure his or her account. Any loss that occurs as a result of negligent security practices, whether it be on the part of the user, or,will not be the responsibility of, its directors, associates or employees.
    1. It is your responsibility to guard your password. Sharing your password with a third party constitutes a breach of this contract.
  16. The website and any related service is provided "as is". We make no warranties, expressed or implied.
  17. The content and services provided by are for informational purposes only and are not intended to provide legal, financial, tax, accounting or investment advice. We assume no liability for any information provided by our employees, directors, or affiliates, regardless of its accuracy. Any action taken by a user is their decision, and users absolve of any liability for any outcome that may occur.
    1. is based in Delhi, India. We comply with all local laws. It is the responsibility of the user to ensure that they are in compliance with their local laws.
    2. Any user that breaks any law in their jurisdiction of residence or nationality by using any service provided by shall be liable for any damages incurred by as a result.
    3. Any user that breaks any law in their jurisdiction of residence or nationality by using any service provided by agrees to forfeit any assets within their account, at the discretion of or its employees.
    4. If buying and selling Cryptocurrency is not legal in your country, do not use Failure to comply with local laws may result in the loss of your account and any assets contained within.
    5. In the event that or its directors face legal action as a result of your actions, you agree cover any damages, including legal fees, that incurs as a result.
    6. To the full extent permitted by applicable law, You hereby agree to indemnify, and its partners against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred if direct or not directly arising from your use of or its services, or from your violation of these Terms of Use.
  18. You agree not to copy any information from the website, without our permission, with the exception of the publicly available figures as found in our order book.
  19. In no event shall or its associates, affiliates, or subsidiaries be liable for any damages, including damage for loss of data or profit, arising out of the use of the services of materials provided by, even if is negligent in any way.
  20. You attest that you are not a criminal, are not associated with any criminal activity, and that all funds that are sent to are free from any criminal association, are not the proceeds of crime, and are not derived from any criminal activity.
  21. reserves the right to modify, add or remove any article from these terms, at any time, and at our sole discretion.

Behavior Policy's customer support strives to resolve issues as swiftly as possible. Every member of our team will earnestly try to help with any inquiry. Our customers have a right to be heard, understood, and respected. However, there are situations that can make it difficult for our support team to resolve some requests. In some cases, when an individual becomes threatening or abusive to our staff, we must draw the line.

    We understand dealing with payment issues can be stressful, and we want to hear our customers’ concerns. Nevertheless, if that frustration becomes aggressive, threatening, or disparaging towards our staff, we consider that behavior unacceptable and may refuse to provide additional service. All threats of violence are reported to authorities and reserves the right to close the account of any customer making such threats. Everyone has a right to feel safe at work, and that is no different for chooses to protect our staff and say no to abusive behavior. We strive to offer the best support in the digital assets industry, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to end the business relationship with that customer.

Termination of Agreement may (a) suspend, restrict or terminate your access to any or all of the Services, and/or (b) deactivate or cancel your Account if:
    We are so required by a facially valid subpoena, court order, or binding order of a government authority; or
    We reasonably suspect you of using your Account in connection with a Prohibited Use or Business; or
    Use of your Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or
    Our service partners are unable to support your use; or
    You take any action that deems as circumventing's controls, including, but not limited to, opening multiple Accounts or abusing promotions which may offer from time to time.
    You breach our Behavior Policy

    You acknowledge and agree that we have the right to terminate any account at any time and for any reason. You further acknowledge and agree that we have the right to take any and all necessary and appropriate actions pursuant to this User Agreement and/or Applicable Laws and Regulations. If your account is terminated, we will return your funds, less the value of any trading fee discounts, rebates, and/or damages that we are entitled to pursuant to this User Agreement. If your account is no longer subject to an investigation, court order, or subpoena, you authorize us to return your funds (less any trading fee discounts, rebates, and/or damages to which we are entitled) to any bank account linked to your account, unless otherwise required by law. If there is a Digital Asset balance remaining in your account, you hereby agree that we are permitted to sell any remaining Digital Assets on the open market at the prevailing market price and return the proceeds (less any trading fee discounts, rebates, and/or damages to which we are entitled) to any bank account linked to your account.

Refund Policy

  1. Due to the nature of the Bitcoin and Cryptocurrency markets, all trades conducted on are final. Please review our official refund policy below.
  2. All fundings made to members' accounts can be refunded, at the request of the user, to the original funding method, provided that the funds remain in the original fiat balance of that user. If only a portion of the funds remain in the user account, a partial refund may be completed at the request of the user.
  3. Funds which have been traded for Bitcoin or any other Cryptocurrency through the system are not eligible for a refund.
  4. Funds which have been withdrawn from the website, using any available method, are not eligible for a refund.
  5. Funds which have been withdrawn from the website, using any available method, are not eligible for a refund.
  6. All refund requests will be processed using the same payment method as the original funding.
  7. If you have additional questions regarding our Refund Policy, please contact the administration of